Paper Quantities (either + Basic or + Deluxe):
You can always increase your paper inventory at $0.50 per paper.
Your initial drop off will include a full supply of diapers and wipes (as you ordered), as will your second drop off. From that point on, we will count the number of diapers that we pick up dirty & deliver that number the following week, beginning a rotation system. If your numbers are lopsided, please contact us & we’ll sort it out.
You will always keep any leftover clean supplies at home.
When you are traveling, there are two options for your diaper service:
Neither option incurs an extra charge. We ask for vacation requests 3 business days before your route day and are happy to help families coordinate their travel needs. We also offer options to take more cloth diapers and pail liners for longer trips, if desired. You do not receive a credit for skipping a week of service.
We recommend introducing the potty early, around 15-20 months. Once you are moving toward fewer diaper changes and are seeing more interest from your toddler, you can use our cotton training pants or paper training pants until you are diaper-free.
We offer a FREE Potty Training 101 Course to our customers. Contact us to enroll.
It happens, no sweat! You have two options:
We do encourage all clients to select a secure exchange location for their diaper deliveries. There have been a few rare instances when a bag of diapers has gone missing from a client’s usual exchange location. If this happens, please contact us. We will then recommend checking in the surrounding area (sidewalk, allies, side street etc.), bags have been discarded in these places by thieves before. Double check with anyone living in the house or building to make sure there was not a miscommunication in which someone did end up bringing the bag in.
If the bag or diapers cannot be recovered, the Green Diaper Babies policy is to request that the family pay for 50% of the lost inventory.
Bummer, sorry to hear this! If you have a rash you have a few options:
We are in the business of dirty work and so poop is no new thing for us. No need to soak, scrape, scrub, or spray the diapers before placing them in the pail.
Once solid foods are introduced, we solely ask all possible ‘plopable’ solids go in the toilet before the diaper goes in the pail. You can use thin flushable liners to make this easy!
To address the smell, we recommend our Pail Deodorant. It works wonders and can be sprinkled directly on the diapers. Learn more here.
Our service is on a 4-week auto billing cycle, and we do not offer refunds for the first 4 weeks of service. We request a 1 week notice to cancel subscription services. If after the first 4 weeks of service, you cancel after a payment has been processed, we reserve the right to charge a $15 refund fee.
If you are beginning potty training, preparing to move, or have a planned date to end services, please let us know ahead of time and we bill per the needed number of weeks. In the case of potty training we can bill from week to week until your child is no longer in diapers or potty pants.
Yes please call our office, 773-342-7377 to add your card or ACH to your account. If you add your information for recurring billing, please note your card is charged 7-10 business days before your last paid day of service. If you request a refund after your card has been auto-processed, we reserve the right to charge a $15 refund fee.
